Statutory & Regulatory Information
Everything you need to know about our regulatory status, legal obligations, and the oversight that keeps your savings secure
Regulatory Authorisation
Stockport Credit Union Limited is authorised and regulated by the Prudential Regulation Authority and Financial Conduct Authority (FRN 213305).
Financial Services Register
213305
FCA Mutuals Public Register
146C
Companies House Registration
IP00146C
Financial Conduct Authority
Prudential Regulation Authority
Financial Services Compensation Scheme (FSCS)
Stockport Credit Union is a member of the Financial Services Compensation Scheme meaning that deposits are protected up to a value of £120,000
FSCS
Telling us about the service you've received or making a complaint
We welcome feedback from members about the quality of the services they receive from Stockport Credit Union. Where you let us know something is working really well, we will tell our volunteers and staff about it.
How to make a complaint
If you have a concern about the quality of our service you should contact us by email, NIVO or phone and speak to one of our staff. If the appropriate person is not available to discuss your concern, we will arrange a callback within one working day.
Our commitment to you
We give all feedback the recognition it deserves by taking action to improve our systems and procedures. We take all complaints seriously and investigate in accordance with good practice and regulatory requirements. We will always try to:
- •Put things right
- •Be customer focused
- •Be open and accountable
- •Act fairly and proportionately
- •Use the opportunity to improve our service
Financial Ombudsman
If we have not resolved your complaint to your satisfaction within eight weeks you have the right to refer to the Financial Ombudsman Service. The Ombudsman will handle most complaints you might have, though there are some instances that fall outside its authority. Its decision is binding on us, but you are free to reject it without affecting your legal rights.
Financial Ombudsman
Contact Information
Post
The Financial Ombudsman Service Exchange Tower London E14 9SR
Phone
Calls charged at the same rate as 01 or 02 numbers on mobile phone tariffs
Phone
Calls usually free from a fixed line phone, but charges may apply for a mobile phone